Making a Complaint

Here at Brisco Business, we believe in providing our customers with the highest levels of service and we always put the customer at the heart of everything we do. However, we understand that there may be times when you might want to make a complaint and, like everything else we do, we want to make this as simple as possible for you. Below, you’ll find our complaints procedure, which you can use to help you make a complaint.

 

How to make a complaint

 

If you have a complaint about your policy or the service you have received from us, please tell us by calling 020 8655 3125 so we can put things right for you. We take all complaints seriously and we will endeavour to resolve your issue while you are on the phone.

You can email your complaint, if you prefer, to complaints@briscobusinessinsurance.co.uk, or write to us at:

Brisco Business (Barkdene Ltd)
Chancery House
St Nicholas Way
Sutton
SM1 1JB

Should you remain dissatisfied with how we’ve handled your complaint, you may be able to refer this to the relevant insurer. Please check your policy documentation for details of how to make a complaint to your insurer or contact us for further assistance.

If your complaint is not resolved to your satisfaction by us or the insurer, you may be able to refer your complaint to the Financial Ombudsman Service if you meet their eligibility criteria. Further details will be provided to you at the appropriate stage of the complaints process.

The contact details for the Financial Ombudsman are:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

Helpline: +44 (0) 800 023 4567

Switchboard: +44 (0) 20 7964 1000

Email: complaints.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

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